Trouble Shooting Video Issues on Vimeo
Title. Double Click Here.
I am sorry you're not able to view the videos you purchased, or if you are experiencing playback or purchasing issues. You should never have to repurchase a video to view it. All videos you purchased should be in your Library on
Vimeo.
This might be happening if you purchased them using one email address connected to PayPal and using a different email address for your Vimeo account.
It might be occurring if you purchased the video on one devise and are trying to watch it on a different one.
Also, I have heard a few years ago from someone who experienced playback issue: Sometimes when you restart your
devise it will stop playback issues.
Unfortunately, I have no way to troubleshoot or rectify and playback issues or refund your purchases directly on my
end. Vimeo geta a yearly fee plus a cut of every video I sell on their platform to troubleshoot and handle all issues of
playback and purchases, once the videos are on their website.
Vimeo requires purchasers contact them directly first, as I have no access to their technology on the website and I
also have no access to your payment and account info used on their website. The purchase was made on their website and Vimeo needs to refund you and/or straighten it out for you.
Click this link and fill out the form:
If that does not work, follow these steps:
1. Go here: help.vimeo.com/hc/en-us
2 Click on "Contact Us" at the top of the page and the "Chat" will open.
3. When all the recommended articles the chat keeps popping up - keep pressings "NO" when it asks you if it helps.
4. Then the chat will pop up a button that says: "CONTACT SUPPORT"
5. Click that, and then hit the down arrow until you get to option: "Choose One"
6. Select: "vimeo.com"
7. Then a new bar opens below and select from the drop-down arrow: "watching videos"
8. Another bar opens up after that and select from the drop-down arrow: "playback issues"
9. Another bar opens up then choose: the middle choice "major issue"
10. The subject bar opens below: Type in the subject of your issue.
11.Another bar opens below that one where you can write a description of the problems you are experiencing.
I Hope this helps. Vimeo's protocol is they want to hear from you before they will fix it or refund you.
Please email me and let me know how you make out: luckymermaid7@yahoo.com. If they don't help you let me know
and then I can contact them on your behalf, but they need to hear from you first. xo Pam